Service-level agreements (SLA) are becoming a popular tool for ASPs to manage relationships with customers and partners, and to market their services. These written...
Tacit knowledge systems inc. is giving businesses a new way to track down expertise within the enterprise.The Palo Alto, Calif., companys KnowledgeMail Version 2.0...
Mario Monti has used his office at the European Commission to aggressively enforce antitrust laws and ensure competition in the market for emerging technologies....
Elizabeth Carlassare is one hot salsa dancer. The 34-year-old is also an Internet strategist and coach for women in technology and women entrepreneurs, helping...
Michael Wolff is perhaps the most disillusioned of Silicon Alleys expatriates. The one-time New York entrepreneur -- who chronicled his dot-com misadventures in Burn...
Ever so carefully, cable operators are letting data trickle through their pipelines to rival Internet service providers in the first trials of "open access."...
Customer experience (CX) became the top brand differentiator in 2018, outpacing price, product quality and everything else. Businesses that offer a superior and differentiated...
The trickle-down effect of enterprise IT is as old as business technology. Vendors have long aimed new innovations at enterprises whose deep pockets and...